Eagerton's Septic Tank Pumping

“Last night when we got home to find out septic tank was full and backing up. I called several places today and wasn't happy with the time frame (Monday) the earliest. And the prices were exorbitant. Then I called Eagerton Septic. Not only the young lady was very polite , she went out of her way to have the gentleman to call me for a approximate time. They came on time. Went right to work, and after digging up the lid. They put it all back , you would never know anyone was there. Great job. I highly recommend this company. Thank you, P. Juvera”

“Joe and Joey came out and were extremely helpful. They emptied our septic tank and gave us good advice about keeping a septic system healthy and working properly. I will definitely recommend them to anyone who has plumbing or septic tank needs.”

“Shout out to Joey, very sweet and professional young man. He certainly went above and beyond my expectations. Hopefully I don’t need the service again, but if I do I will certainly call Eagertons.”

“Absolutely amazing company! Excellent customer service over the phone and in person! When the pump guys came out they treated us like family, answered all the questions I had and even beeped the horn for my son. 😁 He is almost 4 and into big trucks so he got a kick out of that. I honestly couldn't have asked for a better company to do the job. Things were done in a timely manner, they didn't leave a mess and the price was lower than other companies. I will definitely be calling them again when needed and recommend them to everyone!”

“The guys who came and pumped out for me were great, price was good, but 5 days later I started having drainage problems, when I flushed my toilet I could hear bubbling in my bathtub drain and my toilet was flushing super slow. I called and explained my problem and the lady who answered the phone was very quick to blame the problem on a drainage clog caused by me and said she could schedule a plumber to come out, but it would be at cost to me, because there was no way this was their fault. Mind you, I am a navy electrician and work with systems like this daily and understand that a small problem, requiring a quick fix, can cause entire systems to be inoperable, and I was calling to find out what those issues could be, not calling to chew them out or be accusatory. My system was working perfectly before, and less than a week after their work it wasn’t, I wanted to figure out what we could do to resolve the issue and knew it wasn’t anything major. Working in customer service industries, you should work toward solutions for customers with concerns about your work, not accuse them of causing the problems and get nasty with them (talk over them, talk aggressively or be apathetic, short and sarcastic. I don’t expect receptionists to be subject matter experts who know common troubleshooting techniques, but if they representing my company and making first impressions, I would ensure they know how to talk to paying customers with patience and general respect. If this had happened to my Grandma, she would likely have been charged for a plumber to come out and fix something simple that should have been addressed by the company, as it was caused by the company (my yard is saturated with rainwater and while the workers were pumping they stepped in my mulch bed near the spigot they turned on to hose off the filter in my tank, disconnecting my septic pump plug from the outlet). Total mistake, super easy fix, and no harm done. But after the way I was talked to by the receptionist and then having the manager get on the phone and talking to me like I was the one causing problems with her, I will be calling a more professional service in the future and will encourage my neighbors and co-workers to do the same. I normally aim for smaller businesses because I always root for the underdogs and know the struggle of blue collar work. But again, I just imagine my Grandma having to deal with this type of business dealing, not understanding how systems work or how she should be treated as a paying customer and I know it wouldn’t have gone the way it should have for her, all because of a very poor choice employee for customer service. I give this review 2 stars because the workers were good dudes, and the manager seemed to realize she was in the wrong and I wasn’t actually a belligerent idiot who didn’t understand the complexities of drainage systems. But the customer service department (or lack thereof) needs flushing.”