Brownie's, A Wind River Company

“Since Wind River acquired Brownie's it has sucked. We used Brownie's for 12 years with zero issues. Two years ago we had issues with Wind River for an appointment to inspect and pump out. Three weeks ago I made another appointment, this time to replace a high level float and alarm that are old and dilapidated. Also, something in the septic system continues to trip the GFCI receptacle to which equipment is connected. A local electrician inspected and replaced the outlet and installed a new one and informed us that the septic equipment is tripping the GFCI. I made the appointment a week in advance for a Friday. They no-showed, first claiming "nobody answered the door" (a lie, I was home all day), then said they called a number on the account (my wife's) despite me giving them my contact number when scheduling. So they came the next day, a Saturday, knowing we wouldn't be home. The service tech dug up the lid to our system, supposedly checked everything and called me (the correct number this time) and told me nothing is wrong and everything is working fine. He told me he did not have the high level float and alarm on the truck and someone would return on Monday. Two days later, the GFCI tripped again. Wind River never called and never returned to replace the high level float and alarm (which I plainly asked to be replaced when I made the appointment) or further diagnose what is tripping the GFCI. They left a mess but they made sure to charge my credit card, which they insist having on file before coming to your location, for $176. Don't walk away from these clowns, run.”

“They were very helpful from the moment I made the phone call. I only needed pump out service. Jean S was our service person and found the tanks (we didn’t know where the tanks were at). The yard was left in great shape - no messes. He was very helpful and obviously knew his job, well. Bad news was - I had 2 tanks! He was awesome! I strongly recommend the service! Thank You, Jean!”

“From scheduling to completion they were informative, professional, and on time. Jean G the service technician did such a great job.I watched the whole process and when he was done it looked my grass was never touched. Would definitely recommend Brownies Septic.”

“We had our septic tank pumped yesterday by Wind River Environmental (formerly Brownie's), and I cannot say enough good things about Matthew B., the technician who handled our service. Matthew located our septic tank within minutes—a huge relief given the age of our home and uncertainty about the tank location. He was extremely knowledgeable, professional, and communicated clearly throughout the entire process, explaining what he was doing and what we should expect at each step. Our holiday plans were temporarily derailed by this issue, but Matthew’s efficiency and expertise got us back on track quickly and with minimal stress. He truly went above and beyond. Outstanding service from start to finish. Give this man a raise!”

“We used Brownie’s Plumbing in January to repair a pinhole leak behind our toilet. While they showed up the same day, the repair was pricey and now appears to have caused a rusty leak around the base of the toilet — likely due to the wax ring not being seated properly. We’ve called day after day for the past week, trying to get someone from their crew to come out and take a look. Customer service keeps saying someone will call us back, but no one ever follows through. It’s been incredibly disappointing, especially since the issue is clearly getting worse. To make matters worse, it looks like they drilled a hole through the plastic cap to allow the improperly installed bolt to protrude through — you can see this clearly in the photo. That’s not what you expect from a professional repair, especially at this price. We’re posting this here because nothing else has worked. We’re still hoping someone from Brownie’s will take responsibility and follow up, but if they don’t act soon, we’ll have to bring in another company to fix what should have been done right the first time. Would not recommend unless they step up and stand behind their work. **update** They followed up and came back out to the house and it seemed to be off to a potentially bad start but then the manager, Derick, who sounds like he was new to the company and was the reason they came back out in the first place spoke with me on the phone and insured everything was done properly. I’m very appreciative for Derick and his upstanding customer service. He’s a great asset to the company and made sure we were satisfied. He really saved the whole experience with brownies. The toilet was fixed and resealed properly with a new wax ring after they appeared to reuse the same one the first time. Thank you, Derick and team for making things right!”