Mr. Rooter Plumbing of Cleveland

“When my hot water tank quit, I looked up nearby plumbers. I called all with good customer reviews but Me. Rooter was the only one who offered to come out on the weekend They are a 24-hour service and there is no up-charge for the day or time. Whew! Michael Gundic, CVR, came to my house on Sunday and fixed my problem on Monday. We discussed all the options, including financial arrangements. All documents are on-line. I decided to have the old tank removed and Mr. Gundic installed a tankless water heater and hauled the old tank away. I am thrilled with the result. Mr Gundic did amazing, lovely work. I am so very grateful. I wholeheartedly recommend Mr Rooter Plumbing.”

“I called Mr. Rooter on 12/28/25 and advised them that I needed a technician to come out same day. I had to shut the water off to my house to change a Moen shower faucet cartridge. The cartridge was stuck and would not come out. Mr. Rooter showed up around 6 pm. He spent no more than an hour. He said the cartridge was fixed and asked me to turn the water on only to tell me to immediately turn off the water. He said he installed the cartridge upside down. He later said he corrected the problem. I asked him is any water dripping from the spout. He said no. He turned the water on quick and turned it off. The water some water coming out of the spout, but I assumed that was from the technician just turning off the water. He immediately left. I went upstairs into the bathroom and watched a steady flow of water coming from the spout. I called Mr. Rooter about 2 to 3 minutes after the technician left. I was wanting the technician to turn around and fix the problem he created. Customer service said he cannot turn around and I would have to wait until 8 am to 12 pm the following day even though they advertise they are 24/7 service. All she kept doing was apologizing like some AI operator. So, I paid $370.00 (with a senior discount) for work that made the situation worse. I uploaded a video so you can see how much water is leaking. It is not a drip; it is a flow. I would shut the water off to my house, but family members need access to the bathroom and water. I'm sure this will jack up my water bill on top of getting ripped off. I thought Mr. Rooter had a good reputation. I tried uploading a video put this review put out by Mr. Rooter would allow me. So, I several pictures and they uploaded them. Not ask good as video, but the pictures show the constant flow of water.”

“My experience with Mr. Rooter was a pleasant one. They came out fast and gave me a quote. Very professional! I appreciate how they made me feel like a priority.”

“Paxton did a great job installing a Pressure Assist Toilet in my only bathroom. Solid work, professional service. Will be using him again for future plumbing jobs.”

“I recently moved back into my childhood home in April-- as I strategized what repairs & updates that I needed to do, I'd been putting off updating/replacing one of the main copper stacks in my basement which was corroded (& beginning to leak). Adam & Ivan showed up this AM, assessed the issues, provided a reasonable estimate & after I approved it, they did the work. I appreciated their time, honesty & hard work--after they were done, they explained everything they did and I was very happy/satisfied with the results (see photos below). I'm glad I decided to do this work NOW rather than wait til the holidays, etc.-- This is the 2nd time Mr. Rooter Plumbing serviced my house & I highly recommend them-- THANK YOU, Adam, Ivan & Mr. Rooter!”